Technical Support Unit
At CLAREO, customer support is a priority. To better assist you with your projects and answer all your technical questions, our clients and sales representatives can rely on our Technical Support Unit and its team of qualified engineers.
These will be able to guide you in your most complex projects, where technical support and validation are highly valuable, both in pre-sales and after-sales.
CLAREO Technical Support pre-sales assistance
Prior to your project, our Technical Support Unit can intervene both to help you qualify your project and determine the right products to quote, but also to present our various lighting solutions that can meet your needs.
The qualification of your projects
To help you find products adapted to your project's needs among our range of 13,000 products, our Technical Support Team is at your side to properly qualify your project.
Providing you with technical support in addition to the assistance of your dedicated sales representative, from the beginning of your project until its validation, our engineers will help you calculate the right products and correctly size your lighting project.
In cases where our standard product range cannot meet your project's needs, our Technical Support Team engineers will then direct you to our Custom Products Team, which will be able to offer you products specifically customized for your project.
CLAREO Technical Support after-sales assistance
Downstream of your project, our Technical Support Unit can intervene both to assist you with your after-sales service, as well as to provide technical support during installations on your construction sites.
After-sales service
The Technical Support Team also manages the CLAREO After-Sales Service which is there to assist you during equipment malfunctions or failures on your projects. With excellent responsiveness, our engineers will quickly respond to your after-sales requests so that your construction sites don't experience delays and will assess defective products.
Close to the field, our engineers can thus provide feedback to our factories and suppliers to identify the origin of failures and ensure the sustainability of our products. It is notably thanks to this continuous improvement that our products have achieved a reliability rate of 99.80% across all ranges for 2023 / 2024 *.
* Statistics compiled on all products shipped by CLAREO company between September 1, 2023 and August 31, 2024.
To facilitate your after-sales service requests, the procedures are also entirely digitized and simple to perform independently via this link:
Technical support on your job sites
Finally, if you or your electricians encounter wiring problems or difficulty understanding our products on your construction sites, our Technical Support Unit engineers will provide their assistance in real time, whether remotely or directly on site depending on the intervention needs.
Thus, whether it involves mechanical or electrical installation problems, CLAREO commits to supporting you until the end of your project and ensuring that your luminaires are perfectly functional.
