Technical Support Team
At CLAREO, customer support is a priority. To better support you throughout your projects and answer all your technical questions, our customers and sales representatives can rely on our Technical Support Team and its qualified engineers.
They can guide you through your most complex projects, where technical support and validation are especially valuable, both before and after the sale.
CLAREO pre-sales Technical Support
Before your project begins, our Technical Support Team can help you define your project and identify the right products for a quote, as well as present our different lighting solutions that could meet your needs.
Assessing your projects
To help you find the right products for your project among our range of 13,000 products, our Technical Support team is here to help you assess your project’s requirements accurately.
Providing technical support in addition to the assistance of your dedicated sales representative from the start of your project through to its approval, our engineers will help you price the right products and size your lighting project correctly.
If the products in our range cannot meet your project’s needs, our Technical Support team’s engineers will refer you to our Custom Products team, which can offer products tailored specifically to your project.
Help from CLAREO After-Sales Technical Support
Later in your project, our Technical Support team can both help you with after-sales service requests and provide technical support during on-site installations.
After-sales service
The Technical Support team also manages CLAREO after-sales service, which is here to help you with equipment malfunctions or failures during your projects. Our highly responsive engineers will answer your after-sales requests quickly to help keep your projects on schedule and will assess defective products.
Working closely with customers in the field, our engineers can share feedback with our factories and suppliers to identify the causes of failures and improve the longevity of our products. Thanks in particular to this continuous improvement, our products achieved a reliability rate of 99.80% across all ranges in 2023–2024 *.
* Statistics based on all products shipped by CLAREO between September 1, 2023, and August 31, 2024.
To make after-sales service requests easier, the process is entirely online and simple to complete yourself using this link:
Technical support for your projects on-site
Finally, if you or your electricians encounter wiring issues or have trouble understanding our products on-site, our Technical Support engineers will provide real-time assistance, remotely or directly on-site, depending on what the situation requires.
Whether the issue involves mechanical or electrical installation, CLAREO is committed to supporting you through the end of your project and ensuring your lighting fixtures are fully functional.
