General Terms and Conditions of Sale
CLAREO S.A.S – May 2025
1 - General - Enforceability - Application
Sales by the company CLAREO S.A.S located at 11 rue Christophe Colomb, 75008 PARIS (RCS PARIS 539 438 390) are made exclusively under these general terms and conditions of sale (GTC), which are systematically sent to each buyer with the quote/purchase order. The information contained in catalogs, brochures, prospectuses and price lists, as well as statements by the company's salespeople and technicians, have only indicative value.
Any firm order accepted by CLAREO implies that the buyer unreservedly agrees to these general terms and conditions of sale. CLAREO's general terms and conditions of sale prevail over the customer's general terms and conditions of purchase, unless there is a written agreement to the contrary that substantially modifies our general terms and conditions of sale. Any order from the customer will irrefutably presume acceptance of our GTC. Any contrary condition imposed by the buyer will therefore, in the absence of express acceptance, not be applicable regardless of when it may have been brought to their attention.
2 - Account opening
Opening a customer account to benefit from payment terms may be effective subject to the customer's transmission of the elements requested by our services such as (indicative list): bank details, Kbis extract less than 3 months old, latest financial statements with appendices.
3 - Order
Offer and acceptance
Any order received from the customer is considered firm and final. Once accepted by CLAREO, the order cannot be modified. Any order for specific products must be subject to advance payment unless otherwise indicated by CLAREO.
An order can also be validated directly on the CLAREO website by validating the quote or the cart.
Minimum order
The minimum order amount is €50 excluding VAT, excluding shipping costs.
Order notification
Any order is an irrevocable commitment by the buyer. The order must be sent to us in writing (fax, mail, email attaching a signed copy of the CLAREO quote) and must include the customer's company name, the name of the ordering party, the delivery and billing address, exact product references, quantities (respecting packaging multiples), net prices of ordered products, the customer's Siret number, their Intra-Community VAT number, and agreed payment terms. Any specific delivery arrangements must be reported to us.
Once accepted by CLAREO, an acceptance email is automatically sent to the customer.
Handling and packaging, administrative, and shipping fees
A contribution to management, packaging, administrative and shipping costs will be charged for each order. The amount will be defined according to each order.
Order modification
A delay or other change by the Customer to a purchase order previously accepted by CLAREO will require CLAREO's prior approval. If CLAREO accepts, at the Customer's request, such a change, including cancellation (even partial), delay or suspension, addition, omission, alteration, substitution or modification of a concept, quality, quantity, manufacturing or execution site (including schedule) of Products and/or Services, or if such a Modification is required due to changes in laws, regulations or industry standards, emergencies, incorrect or incomplete information provided by the Customer, or the Customer's failure to comply with any of its obligations under the General Terms and Conditions of Sale, the Customer shall reimburse CLAREO upon first request for all costs incurred by CLAREO as a result of the Modification.
Urgent order
All costs related to shipping an urgent order are borne by the customer. The increase in transport cost will be communicated according to delivery criteria (time, weight, volume, distance, etc.).
Order cancellation
Any order received from the customer is considered firm and final. Therefore, any order cancelled on stocked products will result in a minimum charge of fees, namely 30% of the total order amount, with collection of a minimum flat fee of 60 euros as compensation.
If the products have been delivered, a return of the products according to the conditions defined in paragraph 15 is essential in order to obtain a credit of 70% of the order. In the case of non-return of products or non-compliant return, the full amount of the order will be payable.
Any merchandise ordered specifically for the customer (non-stocked and custom products) cannot be returned or cancelled (except in the case of contractual warranty). If this were to be the case, the full amount of the order would be due.
4 - Delivery / collection
Delivery costs
Delivery costs are automatically calculated on the website or by CLAREO's computer tools and depend on weight, dimensions, delivery speed and delivery address. Delivery costs appear on the quote sent by CLAREO.
Delivery time
Delivery times are provided for informational purposes only for mainland France; any delay does not entitle the buyer to claim damages or cancel their order.
Delivery to construction site
CLAREO declines all responsibility in case of loss, theft, delay, or any other problem that may occur during the delivery of goods to a construction site.
Reception procedures
The delivery must be verified upon receipt with the delivery person. All transport documents must be signed and bear the company stamp. In order not to be held responsible for the loss of damage to the goods received, the customer must mention in writing and precisely upon delivery, on all transport documents, all reservations regarding a shortage, non-compliance, or damage. In case of loss, substitution, or damage related to transport, the buyer must inform the carrier within the legal period of 48 hours by registered letter with acknowledgment of receipt or extrajudicial acts in application of Article L. 133-3 of the Commercial Code. As well as the reservations mentioned on the delivery note (B.L).
Collection of goods by the customer
In case of a request for merchandise pickup, the customer must contact CLAREO's Sales Administration or a CLAREO sales representative to obtain the necessary instructions for proper handling of the request.
In case of non-compliance with instructions, CLAREO cannot be held responsible for non-delivery of the goods.
The transfer of risks occurs as soon as collection is made. No payment may be received at the collection site without prior written acceptance from CLAREO's general management, notified to the buyer.
5 - Prices / rates
CLAREO presents on its website and catalogs the public prices which are subject to discounts.
After discount, our prices are exclusive of taxes, net of transport and insurance. These prices are subject to change without notice. The applicable prices are those in effect on the day CLAREO accepts the order on available stock. In case of unavailability or out-of-stock of a product (whether our fault or not), the price is subject to revision until the day of delivery.
6 - Information about our documentation
The information contained in the technical documents provided on the website is subject to modifications based on product evolution. Technical documents include all or part of the following documents: photos, technical sheets, installation instructions, CE declarations of conformity, IES illumination files and remarkable points.
7 - Warranty and liabilities
For CLAREO brand products, the warranty period is mentioned on the technical sheets attached to the quote at the time of order.
Only proven defects originating in the LED lighting Products themselves, or in a manufacturing defect, are covered by the Warranty.
The Buyer shall have full and complete responsibility for the installation and maintenance of the equipment by specialized and qualified personnel who must comply with the provided manual (if applicable) and, more generally, with the rules of the art in this field. The Buyer shall also have full and complete responsibility for the equipment whose installation, operation and custody they ensure, except for any defect in the equipment that is not related to installation, and/or commissioning and/or custody. The Supplier assumes no obligation regarding installation and maintenance, except by express written agreement between the Parties. The Buyer agrees not to hold CLAREO liable for damages resulting from defective assembly or installation of the equipment carried out by subcontractors with whom they alone and directly enter into an installation and/or commissioning contract, provided that the product sold by the Supplier reveals no intrinsic defect.
Any attempt to access the diodes or disassemble the product will result in the cancellation of the contractual warranty.
Not covered by the Warranty:
7.1. misuse, abuse, uses not in accordance with the normal use of LED lighting Products, non-compliance with recommendations and instructions for use;
7.2. non-compliant or inappropriate storage, installation, or maintenance of LED lighting Products;
7.3. malfunctions originating from an external cause, such as lightning, water, fire, or any other force majeure cause;
7.4. malfunctions originating from the power supply of LED lighting Products; Products used with a power supply that was not sold by CLAREO cannot be guaranteed;
7.5. defects or damage caused by any intervention, maintenance, repair, or other work that is not carried out by an Authorized Person designated by CLAREO;
7.6. LED lighting Products whose serial number is no longer legible or has been altered;
7.7. any installation, removal, or other intervention related to the exchange of products. Only the products themselves may be subject to coverage under the warranty.
To be exchanged, products must be returned in their original packaging specifying the delivery address for replacement products. Upon receipt of the allegedly defective products, CLAREO will proceed with analysis and in case of validation of the defect, CLAREO will ship to the concerned customers products of similar characteristics. It is understood that CLAREO will not ship any replacement products until it has received the defective products. Return conditions are described on the website at the following address: /content/31-sav
Replacement products are guaranteed until the later date between the end of warranty date of the original products and the replacement date of the concerned products to which a 6-month period is added.
For other brands, as an intermediary distributor, CLAREO only grants as warranty on the marketed equipment that attributed by the manufacturer. The contractual warranty granted by the manufacturer is binding only on the manufacturer. Only the legal warranties provided by Articles 1641 to 1649 of the Civil Code prevail. In all cases, the warranty will automatically cease if the customer has not fulfilled their contractual payment obligations. The warranty excludes, for our company, any obligation to repair direct and indirect damages resulting from the use and/or failure of the delivered goods.
Installation must be carried out by a professional in the trade in compliance with current standards and trade practices.
The product must be installed in an environment that respects:
- the ambient temperatures specified in its technical sheet and sufficiently ventilated to ensure its thermal dissipation.
- the IP rating of the product
Depending on the installation location, the installation must be certified by a competent organization.
The electrical installation must also comply with current standards and regulations (regulation, protection, etc.). In the case of a non-compliant installation, the product warranty cannot be invoked.
8 - Installation, maintenance
The customer will have full and complete responsibility for the installation and maintenance of the equipment by specialized and qualified personnel who must comply with the provided manual (if applicable) and, more generally, with the rules of the art in this field. The customer will also have full and complete responsibility for the equipment whose installation, operation, and custody they will ensure. In particular, they must obtain all necessary authorizations, licenses, and certificates for the installation, use, and disposal of the equipment. CLAREO assumes no obligation regarding installation and maintenance, except by express written agreement. The customer is prohibited from holding CLAREO liable for damages resulting from defective assembly or installation of goods carried out by subcontractors, whether these are subcontractors chosen by the customer or subcontractors who usually work for CLAREO.
9 - Intellectual property patents
CLAREO reserves the right to intervene in court or otherwise in any action brought against one of its customers based on infringement of a patent, design, process, or trademark belonging to it, in order to obtain damages from said customer. The tools, plans, and studies that CLAREO may be required to create for the production of special parts are always the property of CLAREO, even if a contribution to study or tooling costs has been requested from the customer. The customer undertakes to notify CLAREO of any infringement they become aware of regarding patents, processes, models, trademarks, etc., belonging to CLAREO.
10 - Transfer of risk
Transfer of risk occurs from shipment (departure from CLAREO's warehouse).
11 - Retention of title
All sales are concluded with retention of title; consequently, the transfer of ownership of the goods sold is suspended until the order is paid in full.
12 - CLAREO references
The Customer, by placing an order, authorizes CLAREO to cite them and use their logo as well as any visual, mockup, photo, video concerning CLAREO's service, in documents used for its advertising or on its websites and to conduct any study or survey to calculate satisfaction with the system in place.
13 - Payment terms
For customers who do not have an open account with payment terms at CLAREO, customers must pay for their order in cash by Bank Transfer or Credit Card.
For account customers, after paying a first order in cash, the customer may pay according to the deadline communicated as part of the account opening, within the limit of their outstanding balance authorized by CLAREO.
The accepted payment methods are as follows:
- bank transfer
- credit card
- negotiable instruments after validation by the company
In cases of no outstanding balance or exceeded outstanding balance, payment must be made in cash, draft guaranteed by the customer's banking institution, credit card or bank transfer. In case of payment by draft, it must be returned, accepted and domiciled within eight days. We do not make cash on delivery shipments except with prior acceptance from our financial department. In this case, a flat fee of 20 euros excluding tax, corresponding to cash on delivery fees, will be charged.
The payment terms granted are subject to revision without notice in the event of a new element arising that modifies our assessment of the Customer's risk of payment default. In particular, in the event of a change in the Customer's situation (death, incapacity, dissolution or modification of company, mortgage on their properties, pledge of their business, lease-management, decrease in their rating with an insurance organization, etc.), refusal to accept a draft or any payment incident, or for any outstanding balance exceeding that authorized and estimated by CLAREO, which reserves the right to request guarantees, refuse, suspend or cancel accepted orders in progress, or execute them only upon cash payment on proforma invoice.
Delay / payment default
Payment terms cannot be delayed for any reason whatsoever. Any dispute in no way suspends payment of the undisputed part of the invoice. Non-payment of one of our invoices at its due date makes payment of the balance of unpaid invoices not yet due immediately payable. It authorizes CLAREO to suspend any order and delivery in progress and to withdraw any possibility of payment terms. In accordance with Articles 1139 and 1153 of the Civil Code, the due date of one or more invoices shall constitute notice to pay without any other formality. Late payment penalties will be applied from the due date of one or more invoices at a late interest rate corresponding to 3 times the legal interest rate (any month started will be due in full) as well as a flat fee of €40 per overdue invoice.
In the event of legal proceedings, a penalty of 20% of the amounts claimed will be applied automatically as fixed damages. Without prejudice to the legal interest mentioned, as well as procedural costs, expenses, third-party intervention fees, and legal representation costs before the courts.
14 - Claims
Any claims relating to a defect in the delivered goods, an inaccuracy in quantities or an erroneous reference compared to the sales offer, order, or order confirmation by CLAREO may be made in writing within fifteen days from receipt of the goods to our customer service, without neglecting recourse against the carrier for which any reservation may be made obligatorily when signing the transport receipt and then completed within 48 hours following delivery by a letter with acknowledgment of receipt. After this fifteen-day period with our customer service, a claim is no longer admissible. All claims must include the customer order number, customer number, delivery note number, invoice number and detailed and explicit reason for the observed anomalies. Under cover of a claim, the buyer cannot withhold all sums due by them or set off.
15 - Conditions for returning goods
Thanks to our Satisfied or Refunded service, in case of a problem with the products received or if they do not suit you for any order under €1000 excluding tax, you have the possibility to return the products to us.
Any return request must be made to your sales representative within fifteen days following receipt of the goods by the buyer.
No return will be accepted without prior express agreement from our customer service in the form of a "customer return authorization" which will be sent to you by email.
Any package returned without its "customer return form" or not respecting the quantities and products mentioned on the customer return form will be refused and cannot be credited. Shipping costs are borne by the customer. All returned products must be in new condition and in their original packaging. No inscription and/or label may appear on the original packaging outside of CLAREO transport labels (if this is the case, the products will be considered non-marketable and cannot be credited).
No credit will be issued for returns of specific products, end-of-line items whose packaging has been damaged, or products that have been installed or tested. All returns must be completed within 3 months following the assignment of the "customer return authorization" number; after this period, the return will no longer be accepted. CLAREO reserves the right to apply a depreciation rate in case of product returns.
The transportation of products cannot be refunded under any circumstances.
Return for defective items
Defective goods may be taken into consideration according to CLAREO's agreements with each manufacturer, provided that it does not result from abnormal use or intervention on the product by a third party. Each return for defects will be subject to inspection by CLAREO or the manufacturer, who are solely authorized to determine non-compliance. If the non-compliance of the product is confirmed, a credit will be issued after CLAREO's approval. Otherwise, the goods will be held at the customer's disposal.
General return procedures (see also /content/36-retours)
To make a product return, please follow the following steps; these conditions are essential to obtain a refund, exchange or credit:
- Make a return request to your CLAREO sales representative by email or mail specifying:
- Your first and last name
- Your company (provided for this order)
- Your address (provided for this order)
- Your phone number
- The order reference
- The reference of all concerned products
- The quantity
- The reason for the return
- Wait for receipt of the "customer return authorization" document from CLAREO
- Repackage the concerned products in their original packaging after verifying that the products and their packaging are all in perfect condition. We cannot make refunds on products returned without their packaging or in damaged packaging.
ATTACH THE "CUSTOMER RETURN FORM" to your shipment
- Clearly write the customer number on the box.
- Ship the products to the address shown on the "customer return authorization".
- Be careful not to return products to the headquarters address (Paris 8th).
Upon receipt of your return, it is handled by a technician who verifies the content and condition of the returned product(s).
CLAREO will process your request as soon as possible.
16 - Deadline for receiving goods
The delivery times for orders announced by CLAREO are understood with the following accuracy:
- times less than one week: accuracy within 2 or 3 days
- lead times exceeding one week (non-stocked products manufactured in France or abroad, lead times including production, loading, transport, customs clearance, and delivery to stock in France): 10-day precision
CLAREO cannot be held responsible for any delay due to a force majeure event (for example: storms, lightning, fires, etc.). In this case, no compensation may be requested by the customer.
17 – Force majeure
A Party's liability is not engaged for delay or failure due to a force majeure event as defined by paragraph 1 of Article 1218 of the Civil Code as well as by the jurisprudence of French courts and tribunals.
Force majeure events shall include all events beyond the debtor's control, which could not reasonably be foreseen at the time of the Contract's conclusion and whose effects cannot be avoided by appropriate measures and which make it impossible for the Parties to perform their obligations. Such events include in particular a natural disaster, lightning, a malfunction of the electrical or telecommunications network, mobilization or social unrest, strike, and any situation making access to the premises impossible, any degradation, act of vandalism and physical or computer takeover by a third party not authorized by CLAREO or the customer, or the consequences of any epidemic or effects of an unforeseeable health crisis.
; the Parties will be mutually released from the performance of their obligations, within the limit of the duration of the impediment. In this case, the obligations of the Parties to the Contract will be suspended, it being specified that force majeure cannot be validly invoked to exempt from any payment obligation.
18 – Unique Identification Number (UIN) for the WEEE sector
The unique identifier FR007797_05E35X attesting to registration in the WEEE sector producers' register, in application of Article L.541-10-13 of the Environmental Code, has been assigned by ADEME to the company CLAREO (SIRET: 53943839000038). This identifier attests to its compliance with regard to its obligation to register in the Electrical and Electronic Equipment producers' register and the completion of its market placement declarations with ecosystem.
19 - Jurisdiction of competence
In the event of a dispute relating to the interpretation of a sales contract or its execution, the Commercial Court of Paris has sole jurisdiction. Our drafts do not constitute novation or derogation from this jurisdiction clause.