Frequently asked questions
First, check your package’s tracking information on the CLAREO website or the carrier’s website. If it’s marked as out for delivery, please wait until the scheduled delivery date. If your package is being held by the carrier, please collect it from the address on the delivery notice. Please also check your order tracking information to make sure the delivery address on your order is correct.
Our website’s product pages provide the following information:
- A "Specifications" tab showing the product’s main features
- The product data sheet
These data sheets come directly from our partners and suppliers.
If you need information you couldn’t find on the product page, or information about a product you couldn’t find in our catalog, you can contact us by clicking here.
Our inventory system and purchasing team update stock levels daily.
However, the number of products our customers order each day may exceed the quantity in stock that day. If this happens, we will notify you by email or phone and let you know when your product will be available.
Yes, you can! All the steps are described in "Your quote in 1 minute"
Your invoice will be available in your Customer Account as soon as your order ships. To access it, go to our home page and click the "Customer Account" link in the upper right corner.
Sign in with your email address and password, then click "Submit". Once you’re in your account, click the "My Orders" link to access your invoices as PDFs.