Frequently Asked Questions
First, check the tracking of your package on the CLAREO website or the carrier's website. If it is indicated as being in transit, we invite you to wait until the expected delivery date. If your package is being held by the carrier, we invite you to pick it up at the address indicated on the delivery notice. We also ask you to verify on your order tracking that the delivery address indicated on your order is correct.
On our website's product pages, you will find the following information:
- A "specifications" tab that gives you the main product characteristics
- The product technical sheet
These technical sheets come directly from our partners and suppliers.
If you need information that you haven't found on the product sheet or about a product that you haven't found in our catalog, you can contact us by clicking here.
Stocks are updated daily by our computer system and our procurement team.
However, it may happen that the number of products ordered daily by our customers is greater than the number of products in stock on the current date. In this case, you will be notified by email or phone and we will inform you of the availability date of your product.
Yes, it's possible! All the necessary steps are described in "Your quote in 1 min"
Your invoice is available in your Customer Account as soon as your order is shipped. To access it, go to our homepage and click on the "Customer Account" link in the top right corner.
Sign in by entering your email address and password, then click "Validate". Once in your account, click on the "My Orders" link to access your invoices in PDF format.